Copyright © 2024 Nature Guard Packaging. All rights reserved.
The following General Terms and Conditions (hereinafter referred to as T&C) apply to all contracts concluded via our Internet presence between you as our customer and us.
Nature Guard Packaging UG (haftungsbeschränkt)
Managing Director: Samer Nasser Eddine
Kastanienallee 24
14052 Berlin
Phone: +49 15560 366747
Email address: [email protected]
Register court: Amtsgericht Berlin-Charlottenburg
Register number: HRB265002
(1) The presentation and advertising of products on our website does not itself constitute a binding offer to conclude a contract, but only the invitation to submit such an offer (application).
(2) You can submit your offer via the online ordering facility provided on our website, via contact form, by e-mail, by mail, by telephone. The GTC become part of the contract if we refer you to the GTC when concluding the contract, give you the opportunity to take note of their content and you agree to the validity of the GTC.
(3) The conclusion of the contract via the online ordering option of our Internet presence takes place in the following steps:
(a) You can select the products offered on our Internet presence and place them in the electronic shopping cart. Before sending the order, you can view and change the contents of the shopping cart at any time. You can correct your entries using the usual mouse and keyboard functions as well as the back function of your internet browser before completing the ordering process by clicking on the Place order, Kostenpflichtig bestellen button. You can identify any input errors by carefully reading the information displayed via your Internet browser and by carefully checking the data you have entered. If necessary, you can also use the enlargement function (magnifying glass function) of your Internet browser for this purpose. You can also terminate the ordering process at any time by closing the window of your Internet browser.
(b) By submitting an order via the online ordering option of our website by clicking the button ‘Place order, Kostenpflichtig bestellen’, you place a legally binding order for the products in the shopping cart. However, this request can only be submitted and transmitted if you have previously accepted these GTC by selecting the appropriate checkbox.
(c) We will confirm receipt of your order immediately by e-mail. In this e-mail, your order will be listed again. You can print this out using the print function. This automatic confirmation of receipt merely documents that we have received your order; it does not yet constitute acceptance of your application, unless we expressly declare acceptance therein at the same time as confirming receipt.
(d) You shall be bound by the order for a period of 5 days after placing the order; your right to revoke your order, if any, shall remain unaffected.
(e) The contract shall not be concluded until we have declared acceptance of your application. This declaration is usually made with a separate e-mail (order confirmation).
If you select the PayPal Express payment method, the payment will be processed via the payment service provider PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: PayPal), subject to the PayPal Terms of Use, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or – if you do not have a PayPal account – subject to the Terms and Conditions for Payments without a PayPal Account, available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. If you choose PayPal Express as a payment method during the online ordering process, you also issue a payment order to PayPal by clicking the button that concludes the ordering process. In this case, we already declare acceptance of your offer at the time when you trigger the payment process by clicking the button that completes the ordering process.
(4) In our e-mail confirming receipt or order or in a separate e-mail, but no later than upon delivery of the goods, we will send you the text of the contract on a durable medium, for example as an e-mail or paper printout (contract confirmation). The contract text consists of your order, our terms and conditions and the order confirmation.
(5) The contract text will be stored by us in compliance with data protection. Apart from the above sending, we keep the text of the contract is not accessible to you.
(6) The contract shall be concluded in the German language.
(7) Should the delivery of a product ordered by you not be possible, we refrain from a declaration of acceptance. In this case, a contract is not concluded. We will inform you of this immediately and refund any consideration already received without delay.
(8) If we are unable to deliver a product you have ordered, we will not accept delivery.
(9) If you have provided your email address as part of the ordering process, or indeed as part of any other enquiry, it is your responsibility to ensure that the email address you have provided exists, is correct and that you are able to receive emails at that email address from us or from any third party contracted by us to process your order. Automatic SPAM filters are to be configured or monitored accordingly.
(10) You agree to an invoice transmitted electronically.
(11) All prices stated on our website are total prices including VAT and other price components plus shipping and handling.
If you are a consumer in the sense of § 13 BGB (German Civil Code), i.e. a natural person who places the order for a purpose that can predominantly be attributed neither to his commercial nor to his independent professional activity, you are entitled to a right of withdrawal in accordance with the statutory regulations. Further information on the right of withdrawal can be found in our cancellation policy.
(1) Unless otherwise agreed, delivery will be made to the delivery address provided by you.
(2) If you choose PayPal as the payment method, delivery will be made to the delivery address you provided to PayPal at the time of payment.
(3) The delivery period is 5 days, unless otherwise stated in the product description or otherwise agreed with you. It begins with the conclusion of the contract.
(4) A self-collection of your ordered goods is not possible.
(1) Payment in advance: we offer you a payment in advance by bank transfer. If you select this payment method, our claim to payment of the agreed price becomes due upon conclusion of the contract, subject to a deviating agreement.
(2) Payment on account: We offer you a payment on account. If you select this payment method, our claim to payment of the agreed price shall become due after our service has been provided and an invoice has been issued in this respect. Unless otherwise agreed, the agreed price is payable within of receipt of the invoice without deduction.
(3) Payment by SEPA direct debit: We offer payment by SEPA direct debit. Our claim to payment of the agreed price becomes due after the SEPA direct debit mandate has been issued, as soon as the period for advance information to make payment by direct debit, so-called prenotification, has expired. This prenotification is a notification to you announcing a payment collection by SEPA Direct Debit and is intended to enable you to prepare for the collection and to ensure that your account is covered at least in the amount of the payment. The collection will not take place until the period for prenotification has expired and the goods ordered by you have left our warehouse. In the event that a payment collection by SEPA direct debit is not possible because the specified account is not sufficiently covered, incorrect bank details have been provided or you object to the collection without justification, you shall bear those fees incurred by a chargeback of the relevant credit institution in the event that you have to represent.
(4) Payment processing via the payment service provider PayPal: We offer you the following options for payment processing via the payment service provider PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as PayPal):
PayPal or PayPal Express: If you select this payment method, you will be redirected to the PayPal website during the ordering process. In order to be able to make the payment, you must register there or log in with your access data there. The terms of use of PayPal apply, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full. If you have legitimized yourself there with your access data, you must confirm the payment instruction to us. We will request PayPal to initiate the transaction of the payment following the submission of your order.
PayPal Invoice: If you select this payment method, we assign our claim to payment of the agreed price to PayPal. Following our declaration of assignment, PayPal carries out a credit check on the basis of the data provided and transmitted by you. The acceptance of the declaration of assignment takes place only after this credit check. In the event of a negative credit report, we are entitled to refuse this method of payment. If PayPal accepts our declaration of assignment, you are obliged, unless otherwise specified by PayPal, to pay the invoice amount to PayPal within a period of 30 (thirty) days from receipt of the goods. A performance with debt-discharging effect can only be made to PayPal if this payment method is selected. The General Terms and Conditions of Use for Purchase on Account of PayPal, available at https://www.paypal.com/de/webapps/mpp/ua/pui-terms, shall apply. Even in the case of the aforementioned assignment of our claim to payment of the agreed price to PayPal, we are the responsible contact for you for general questions about your order, whether about the ordered goods themselves, their shipment and delivery time, warranty or other complaints, returns, declarations of revocation or with regard to the issuance of credit notes.
PayPal Direct Debit: In this case, payment processing is carried out by a collection of our claim to payment of the agreed price by SEPA direct debit by PayPal. Our claim to payment of the agreed price shall become due after the SEPA direct debit mandate has been issued, as soon as the period for advance notification to make payment by direct debit, so-called prenotification, has expired. This prenotification is a communication from PayPal on our behalf to you, which announces a payment collection by SEPA direct debit and is intended to enable you to prepare for the collection and to ensure that your account is covered at least in the amount of the payment. After issuing a SEPA Direct Debit mandate, PayPal will not collect the payment until the prenotification period has expired. In the event that a payment cannot be collected by SEPA Direct Debit because the account specified does not have sufficient funds, incorrect bank details have been provided or you object to the collection without justification, you will be liable for any fees incurred as a result of a chargeback by the credit institution concerned. You reserve the right to prove that no or only minor damages were incurred as a result of the chargeback.
PayPal credit card: In this case, payment will be processed by charging a credit card provided by you in the amount of our claim for payment of the agreed price through PayPal. Our claim for payment of the agreed price will not be due until your order has shipped. We accept credit cards from Master Card, Visa and American Express through our partner PayPal. If you choose this payment method, you do not have to be registered with PayPal to pay the invoice amount. The payment transaction is carried out immediately after confirmation of the payment instruction and after your legitimation as a legitimate cardholder by your credit card company at the request of PayPal and your card is charged. You will receive further instructions during the ordering process. If you return one or more items, the corresponding value of the goods will be credited back to the credit card originally charged. Your credit card data will be transmitted encrypted via SSL. Verified by VISA and MasterCard Secure Code enable the particularly secure processing of credit card transactions on the Internet using special encryption procedures. You do not need any software on your computer. Customers who are already registered, as well as those who are not yet registered, are automatically redirected to their bank’s page via the payment processing. To complete the order successfully, please follow the steps given there.
For a payment processing via PayPal, the General Terms and Conditions of PayPal https://www.paypal.com/de/webapps/mpp/ua/legalhub-full, the PayPal Terms of Use https://www.paypal.com/de/webapps/mpp/ua/useragreement-full and the provisions for ‘Payments without a PayPal account’ https://www.paypal.com/de/webapps/mpp/ua/privacywax-full apply in addition.
(5) You may change the payment method stored in your user account at any time.
Until the purchase price has been paid in full, the delivered goods remain our property.
(1) We are liable for material defects or defects of title of delivered goods according to the applicable statutory provisions, in particular §§ 434 ff. BGB (German Civil Code).
(2) If you are an entrepreneur, the following regulations apply to contracts for the delivery of goods:
(3) The above limitations of liability and shortening of time limits do not apply
(4) In addition to claims based on material defects or defects of title, there may be warranties given by us for certain goods or manufacturer’s warranties granted by manufacturers of certain goods. Such an additional warranty exists on the goods delivered by us only if this was expressly given in the order confirmation for the respective goods. Details of the scope of such warranties are set out in the warranty conditions accompanying the relevant goods, if any.
(5) If goods are delivered to you which show obvious transport damage, we ask you to inform us of this and to complain about the transport damage to the delivery company. However, this will not affect your statutory or contractual warranty rights.
(1) These General Terms and Conditions shall also apply, subject to deviating provisions, to contracts in which the object of our performance is not only the delivery of goods but also their processing according to specifications determined by you (services according to customer specifications). Subject to the specifications in the respective service description, the following provisions shall also apply.
(2) In order to provide our service, you shall provide us with all content and information required for processing. Where applicable, this includes content such as texts, images, photos, graphics, drawings, sketches or other content or displayable information. Permissible file formats and sizes as well as further specifications, for example, regarding formatting, image sizes, color gamut or color depth, aspect ratios, (minimum) resolution, etc., shall result from the respective service description.
(3) In order to provide our service, you grant us the necessary rights of use to the above content and information.
(4) You are responsible for the above provision of the content and information necessary for the provision of our service as well as for the granting of the rights. Likewise, it is your sole responsibility to procure this content and information yourself and to acquire the necessary rights thereto.
(5) You represent and warrant,
(a) that you are the owner of the respective rights or are otherwise entitled and authorized to dispose of the content and information for the purpose of providing our service and to grant the necessary rights thereto;
(b) that no rights of third parties, in particular copyrights, personal rights or industrial property rights such as design or registered design rights, patent or utility model rights, trademark or other labelling rights are infringed hereby.
(6) In the event that, in the course of a contractual use of the aforementioned content and information provided to us, third parties assert claims against us for the infringement of their rights, you shall indemnify us against such claims if you are responsible for the infringement. The indemnification also includes those costs in a reasonable amount that are incurred on our side in the event of a necessary legal defence; this includes all court costs and lawyers’ fees in the statutory amount.
(7) If a claim is made against us by a third party in the aforementioned case, you will immediately provide us with all complete and truthful information necessary for the examination of the facts and the legal situation, in particular the claims and the defence.
(8) We would like to point out that a right of withdrawal for consumers pursuant to § 312g para. 2 S.1 No. 9 BGB (German Civil Code) does not exist for contracts for the provision of services in connection with leisure activities if the contract provides for a specific date or period for the provision. This means that for events booked via our website with a specific date, there is no right of revocation and the contract is irrevocably binding with the booking.
(1) We also offer promotional vouchers on our website. Unless otherwise agreed, promotional vouchers are vouchers that we provide to you free of charge in connection with promotions, that cannot be purchased, that are only valid for a limited period of time and that can only be redeemed on our website. The following regulations apply to promotional vouchers.
(2) Unless otherwise agreed, promotional vouchers can only be redeemed on our website before the order process is completed. After the expiry of the validity period, promotional vouchers can no longer be redeemed. Promotion vouchers cannot be subsequently offset. You can only redeem one promotional voucher per order.
(3) Unless otherwise stated, you may only redeem promotional vouchers with us as a consumer.
(4) We are entitled to limit the validity of the promotional vouchers to certain products or to exclude the validity for certain products. Any such restriction will be determined by the contents of the relevant promotional voucher.
(5) The total value of your order must equal or exceed the stated value of the promotional voucher. Any difference between these values, i.e. any remaining balance, will not be refunded by us.
(6) If you exercise your statutory right of cancellation and return the relevant goods which you have paid for in whole or in part with the promotional voucher, no refund of the value of the promotional voucher will be made.
(7) No cash payment of the value of the promotional voucher or interest thereon will be made.
(8) If the total value of your order exceeds the value of the promotional voucher, you may pay the amount not covered by the value of the promotional voucher using the payment methods we offer.
(9) Promotion vouchers are transferable to and can be redeemed by third parties. We may make payment to the person redeeming the promotional voucher with discharging effect, unless we have knowledge or grossly negligent ignorance of the fact that this person is not legally competent, not entitled or not authorised to represent us.
(10) The above right of cancellation is in addition to any statutory right of cancellation that may exist for you. The latter is not restricted by the above right of cancellation.
(1) We reserve the right to change our T&Cs or our services,
(a) if our T&Cs or our services have to be adapted to the applicable law, in particular in the event of a change in the legal situation, developments in case law or if we have to comply with a judicial or official decision,
(b) if technical or procedural changes that do not have a material impact on you make it necessary to change the T&Cs or our services,
(c) if we offer new or additional services that must be included in the T&Cs and this does not adversely affect the contractual relationship we have with you, or
(d) if the changes to our T&Cs or our services are merely legally advantageous to you.
(2) You will be notified of any changes in writing, by fax or by email. If you do not object to this change within six (6) weeks after receipt of the notification, the changes shall be deemed accepted by you. You will be informed separately of the right to object and the legal consequences of silence.
(3) Your rights regarding the termination of the contractual relationship with us remain unaffected.
For information on the processing of personal data, please refer to our privacy policy.
For questions, complaints or claims, you can reach us by phone at +4915560366747 and by email at [email protected].
We are not willing and not obliged to participate in any dispute resolution procedure before a consumer arbitration board.
The EU Commission has set up an internet platform for the online settlement of disputes (ODR platform) between entrepreneurs and consumers. The ODR platform can be accessed at https://ec.europa.eu/consumers/odr/
(1) The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods. Statutory provisions on the restriction of the choice of law and on the applicability of mandatory provisions, in particular of the state in which you as a consumer have your habitual residence, shall remain unaffected.
(2) If you as a customer are a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between you and us is our registered office. Otherwise, the applicable statutory provisions shall apply to the local and international jurisdiction.
Klicken Sie auf den folgenden Button, um diese Allgemeinen Geschäftsbedingungen als PDF abzuspeichern. Sollte Ihr Endgerät standardmäßig keinen PDF Export unterstützen, müssen Sie zunächst einen PDF-Druckertreiber installieren, z.B. mithilfe des kostenlosen Programms PDFCreator.